Shipping policy
USA:
- 7-12 Business Days (Free Shipping over $60)
UK and Ireland:
- 7-12 Business Days (Free Shipping over £40)
Australia:
- 7-14 Business Days (Free Shipping over $80)
Rest of World:
- 7-18 Business Days (Free Shipping over TBC)
Processing Times
Note that processing times are not included in Shipping times. It is the time we need to verify your order, tailor it, provide last minute quality checks and pack.
All orders are sent to the warehouse for dispatch within a few hours of your order placement. Please allow an additional 1-2 business days for your orders to be processed before they are shipped by the fastest and most affordable shipping methods, from the closest warehouse to your shipping address.
If you need more detailed information, please shoot us an email at info@stepmend.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
Order Tracking
Once you've placed your order you should receive an order + shipping confirmation email which will include your tracking number. You can use our order tracker to get updates on your order and if you have any questions feel free to contact our customer care team.
Team StepMend
